Closure Policy

1. Introduction

This Closing Account Policy outlines the procedures and conditions under

which customers can close their accounts with Nebeus. This policy is compliant

with Spanish law and aims to ensure a transparent and seamless account closure

process for our customers.

2. Eligibility for Account Closure

Customers may

request to close their accounts if they meet the following conditions:

• All pending transactions have been settled.
• There are no outstanding debts or fees associated with the account.
• The account is not under investigation for fraudulent activities.
• The account balance

reaches zero Euro (see below

at 5. Account Balance Refund)

@@HEADING:2:3.

Account Closure Methods@@

@@HEADING:2:3.1 Automatic

Closure via Mobile App@@

Customers using

our mobile app

can easily close

their accounts by following

these steps:

• Log in to the mobile app.
• Navigate to the "Account Settings" section.
• Select the "Close Account" option.
• Confirm the closure request after reviewing the terms.

The identification process via the app utilizes two-factor

authentication, ensuring Nebeus's compliance with Data Protection Regulations

during verification. Additionally, we safeguard the possibility of requesting

supplementary documentation if necessary for validation purposes.

3.1.1. Verification Process

• The system will automatically verify the identity

of the account holder.

• The system will

check that all

account activities have

been reconciled and there

are no pending issues.

• The user will receive a confirmation email once the

account closure is completed.

@@HEADING:2:3.2 Manual

Closure for Non-App Users@@

Customers who do not use our mobile app can close their accounts

by following these steps:

• Submit a formal closure request via our online

platform or email it to our customer support team

• Provide a valid identification document

(DNI/NIE/Passport) for

verification purposes.

• Additionally, we need one of the following documents

to ensure the security of your personal data:

a) a bank, building society, or

card statement;

b) a store card or catalogue statement;

c) a utility bill.

• As per our Data Protection Policy, all documents must

be original, not photocopies, and dated within

the last three

months. It must also

show the full name or first initial, surname, and current address.

• Await confirmation from our customer support team

regarding the request's status.

3.2.1. Verification Process

• Our customer support team will manually verify the

identity of the account holder.

• The team will ensure that all account

activities have been reconciled

and there are no pending issues.

• The customer will receive a confirmation email once the account

closure is completed.

@@HEADING:2:4. Settling

Pending Transactions and Fees@@

Before closing the account,

customers must:

• Ensure all pending transactions have been completed.
• Pay any outstanding fees or charges associated with the account.
• F or further details, refer to Section 3.3, 'Inactive

Account Fee,' of the Dormant Account Policy

• Nebeus reserves the right to deduct any remaining fees from the account balance.

@@HEADING:2:5. Account

Balance Refund@@

Until a formal request for account closure is made, the account balance

must reach €0. The account

holder will be given a 48-hour period to spend or withdraw their funds.

If there were remaining untaken

funds at the time of closure they will be transferred directly to the Unclaimed

Funds account (as per our Terms of Use ).

@@HEADING:2:6. Data

Retention and Privacy@@

In compliance with the General Data Protection Regulation (GDPR) and

Organic Spanish Law 3/2018, on the Protection of Personal Data and guarantee of

digital rights, Nebeus will:

• Retain account information for a period

of 10 years counting from

the date of closure for legal and regulatory purposes.

• Ensure that personal data is handled in accordance

with our Privacy Policy and applicable data protection regulations.

• This processing aims to ensure compliance with AML and Counter-Terrorism

Financing Law. Your personal data will be deleted once the mandatory retention

period stipulated under the applicable laws expires.

7. Consequences of Account Closure

Upon closure of the account:

• The customer will lose access to all services and

features provided by Nebeus

• Any linked services,

such as direct debits or recurring payments, will be automatically

terminated.

• The customer is responsible for notifying any third

parties of the account closure.

@@HEADING:2:8. Amendments

to the Policy@@

Nebeus reserves the right to amend this policy at any time. Customers will be

notified of any significant changes

through our official

communication channels.

9. Governing Law

This policy is governed by the laws of Spain.

Any disputes arising

from or in connection with

this policy shall be subject to the exclusive jurisdiction of the courts of

Spain.